Straight answers, from the people who go.
Most families have never had to think about any of this before. These are the questions we get asked on the phone, answered properly and without jargon.
Clearing a hoarded unit when you are the landlord
Landlords and agents face a different set of questions from families: condition on handback, what has to be replaced rather than cleaned, and documentation.
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The smell is coming from the unit next door
What you can and cannot do when the smell is coming from a neighbouring unit, who to raise it with, and where a cleaning company actually fits in.
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Cleaning a unit between tenants
The turnover window is short and the unit has to present well. What to prioritise, what makes a new tenant complain in week one, and the order to do it in.
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What happens to the mattress, the sofa and the bed frame
Why soft furnishings usually have to leave, how that decision is actually made, and what can be kept rather than removed.
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Why we are undertakers as well as cleaners
The directors of this company also work as undertakers. What that actually changes about how a home is handled, and about how a family gets spoken to.
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Cement, grout and paint marks: what actually removes them
The residue left behind after a renovation needs different handling depending on the material. What lifts each one, and what quietly damages the surface underneath.
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What happens to the belongings in a hoarding clearance
The fear behind almost every hoarding clearance is that everything will be thrown away. How things are actually sorted, what is protected, and who decides.
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Cleaning after a suicide at home: what a family should know
What the cleaning involves, what a family is and is not expected to handle, and how the work is done without the whole block knowing.
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What to do first when someone is found dead at home
The practical first steps when someone is found dead at home, who to call, and where the cleaning comes in the order of things.
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If you are standing in it right now, call us.
You do not need to know what to ask for. Tell us what has happened and we will take it from there, at any hour, on any day.